ES July, 2025
1. Introduction
At Servicehero, we are committed to safeguarding the online privacy of our users. This Privacy Policy explains clearly how we collect, use, and protect your personal data when you use our website and services. It also provides you with the information needed to give informed and explicit consent where required.
All personal data you provide to us or that we collect through our site is handled lawfully, fairly, and transparently. We follow internationally recognized principles such as purpose limitation, data minimization, accuracy, confidentiality, and limited retention.
2. Data Controller and Contact
Servicehero is the data controller for all personal data collected via this website.
For any questions about this Privacy Policy or our data practices, please contact us at:
📧 contact@servicehero.es.
3. Personal Data We Collect
When you use Servicehero, we may collect and process data that identifies you directly or indirectly, including:
➜ Contact and account information
- Name and surname
- Email address
- Phone number
- Information required to register and manage your account
➜ Communications
- Messages sent via the platform’s chat
- Contact form entries
➜ Third-party information
If you choose to share personal data about others (e.g., references), you must have their consent or a legal basis to share it.
➜ Sensitive data
We generally do not request sensitive data (e.g., ethnicity, religious beliefs, health status). If you choose to include such data, we will process it only if strictly necessary and with your explicit consent.
➜ Browsing data
We collect technical data such as:
- IP address
- Approximate location
- Device and operating system details
- Site activity (pages visited, server requests)
This data helps ensure the site’s proper functioning and is used for statistical and security purposes.
4. Purpose of Processing
Your personal data is used for:
✅ Service delivery
- Creating and managing your account
- Enabling communication between users and professionals
- Responding to information requests
✅ Marketing and communications
- Sending news, promotions, or service information, only with your consent
✅ Legal compliance
- Meeting legal obligations or responding to requests from competent authorities
✅ Analysis and improvement
- Analyzing platform usage to optimize functionality and user experience
✅ Fraud prevention and security
- Detecting and preventing misuse, fraud, or violations of our terms
5. Legal Basis for Processing
Depending on the purpose, we process your data based on:
- Contract performance: necessary to deliver our services
- Consent: for marketing activities and certain analytical cookies
- Legal obligation: to comply with legal requirements
- Legitimate interest: to prevent fraud and ensure platform security
6. Data Recipients
We may share your data with:
- Service providers and partners helping us deliver and improve our service (e.g., hosting, marketing, analytics tools)
- Authorized Servicehero staff bound by confidentiality
- Public authorities, if legally required
- Third parties placing cookies on our site (according to your consent settings)
7. International Data Transfers
In some cases, your data may be transferred to providers outside the European Economic Area. Servicehero ensures appropriate safeguards for such transfers using legal mechanisms like standard contractual clauses or other recognized measures.
8. Data Retention
- Service delivery: as long as necessary to fulfill the purpose and comply with legal obligations.
- Marketing: until you withdraw consent.
- Analytics: until you withdraw consent, after which data will be deleted or anonymized.
- Legal compliance and fraud prevention: for legally required periods or as needed to defend our interests.
9. Your Rights
You can exercise these rights at any time:
- Access your data
- Correct inaccurate or incomplete data
- Request deletion when no longer needed or unlawfully processed
- Request restriction of processing in certain cases
- Data portability (for specific uses)
- Object to processing based on legitimate interests (e.g., fraud prevention)
- Withdraw consent (for marketing or analytics)
You can manage marketing preferences via links in our emails or configure cookies on our site. For any other request, contact us at contact@servicehero.es.
You also have the right to lodge a complaint with the relevant data protection authority.
10. Changes to this Policy
Servicehero may update this Privacy Policy to reflect legal or service changes. We will notify you of any significant updates via our website or email. The current version will always be available on our site.
Last updated: July 2025